FeeFiFoto Blog

Gifts For Customers

Even exterminators can gain business by distributing logo mouse pads to prospective customers.

See the square button at the top right of this page?  The one that says "Do You Need Marketing Campaign Ideas and Pricing?  Contact Me."   It looks sort of like this:

Do you have any idea what the text inside that little square means? 

It means that if you need marketing campaign ideas and pricing you should contact me.

Duh.

Seriously, it means that my web site, FeeFiFoto, can help promote and brand your company or service similarly to the way Coca Cola promotes their brand, but for a lot less than the half billion dollars it costs to sponsor the Olympic dressage team and a lot more expeditiously than the approximately half century Coke needed to burn its name into the world's collective retinas.

Somebody Get The Phone

   

Bill, who is Inside Fatherhood at the moment, describes one of those customer service experiences which more often than not leaves us disappointed, frustrated and, well, breathless:

"I have found the entire baby product buying experience to be quite eye opening and trying on my patience. Everything from limited availability and recalls of products still in their boxes, to horrifically deficient assembly instructions and products which arrived with blemishes...

I understand that imperfect products get out the door. As long as it’s not dangerous ... I’m more concerned with how they handle the situation. We recently purchased a Simplicity brand bassinet...

The [assembly] drawings were at such a detailed level that they didn’t provide perspective as to where individual pieces were located relative to the rest of the bassinet. This made it difficult when dealing with multiple pieces which appeared very similar...

With the frame assembled I moved on to the final steps of draping the bedding fabric over the frame and securing it with snaps ... I noticed some spots on the fabric that resembled rust or blood. I’m not quite sure what it was, but I didn’t want it anywhere near the baby. At that point we called Simplicity customer service ...

Much to my surprise, they were excellent. The customer service representative was friendly (which is often difficult to find) and incredibly helpful. She immediately remedied our problem by shipping us new section of bedding. There was no arguing, no confrontation required to make our point, the representative was excellent. I have to say this made all the difference in the world to me and my wife. The way they handled the situation not only remedied our gripe, but it gave me a little bit of faith that maybe the goal of child product companies is not in fact to drive parents nuts..."

Customer Service Frustration: Is There Anything Else I Can Help You With?

Busy Mom writes of being abruptly abandoned into the ozone by her internet connection and her frustration with the customer service person who, although robotic, is certainly not bionic.  You can relive the entire delightful conversation here, but one point especially catches my eye.  After an extended satisfaction-free and resolution-free Catch-22ish conversation with Unhelpful Customer Service Lady, comes this:

"Me: "So, you're telling me that in order for you to do anything at all for me I have to not only pay you to come install my wireless network, I must also rent a router from you at an additional monthly charge?"

Comcastic employee: "Yes."

Me: "You're serious, aren't you?"

Comcastic employee: "Yes."

Me: "I'm flabbergasted."

Comcastic employee: "What?'

Me: "Nevermind."

Comcastic employee:"Is there anything else I can help you with today?""

Did everyone catch that last sentence?  Go back and read it if you need to.  I'll wait.

:: brief musical interlude ::

Everyone back?  Good.

You Mean All I Have To Do Is Write A Post?

Blog About Your Blog is running a contest (Thanks, Working At Home Mom!)  I just entered.  You can too.  Good Luck!

Blog About Your Blog is a central gathering place for bloggers to meet and trade ideas:

"Blog about your Blog (BAYB) is a place for good quality bloggers to come together and collaborate on one big project. We have bloggers from all over the world, blogging about a variety of topics."

It's like gaining access to all the information from all the articles in every newspaper worldwide, without having to obsess about recycling.  In addition to researching and trading ideas, you can promote your own blog, generate traffic and help other bloggers promote their work.  I need this.

This contest is being run in conjunction with Bidvertiser (love that name!), which helps place your advertising on relevant web pages:

"In 2003, Bpath spotted the need of website owners to sell their ad space directly to advertisers, overcoming the disadvantages of automated systems, like Google's AdSense and Overture' Content Match, where neither the advertiser nor the publisher has any control of the advertisements' quality, pricing and timing. Bidvertiser On-Site Bid Per Click offers website owners with the ability to sell their ad space, automatically, to the highest bidder, on a price-per-click basis, where the price is mostly effected by the quality and popularity of their website."

Having engaged in a wrestling match all last Christmas season with Google AdWords, I find quite appealing the idea of  choosing where my ads run.